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By K. E. Barnes

"The IsaMill was developed for fine-grained ores that required at least double the grinding efficiency of ball or tower milling to be economic. This was achieved, but in practice, the benefits of using inert media (eg sand, slag, ore, ceramic) have proven to be at least as important as the higher grinding efficiency. Flotation selectivity and rate was improved for all particles, particularly fines. This allowed a dramatic simplification of the Mount Isa lead zinc flotation circuit – adding 6 MW of ultrafine grinding power reduced reagent addition and flotation volume and increased plant energy efficiency. This was quite unexpected.This paper examines four orebodies that were enabled by inert grinding – McArthur River, George Fisher and Black Star Open Cut Mines (complex fine-grained lead zinc orebodies in Australia), and the Western Limb Tailings Retreatment plant (a PGM operation in South Africa). In a unique case history, the operating performance of the Mt Isa lead zinc concentrator is explained by size-by-size mineralogical data collected over 25 years, systematically explaining the impact of declining ore quality, and the effects of additional conventional grinding, inert grinding, and circuit and reagent redesign.The mineralogical case histories are so compelling that it is argued that the advantages of inert grinding should not be confined to difficult, fine-grained orebodies. The availability of largescale efficient inert grinding mills could have profound impact on circuit design for many orebodies.INTRODUCTIONThe IsaMill was developed by MIM (now Xstrata) to enable the development of the McArthur River Orebody in the Northern Territory of Australia. This ultra-fine grained ore needed a grind size of 80% passing 7 microns to produce a saleable concentrate. Such a fine grind was not economic with conventional ball or tower milling. Below about 25 microns the low energy efficiency and high media consumption of these mills is prohibitive. Critically, the high steel consumption and associated change in pulp and surface chemistry also seriously affects flotation metallurgy."

Jan 1, 2006

By André van Wageningen

Long-term mine scheduling is one of the most difficult optimization problems. The problem is said to be NP-complete in that the best possible solution cannot be found any quicker than checking all possible permutations and combinations. Although a number of techniques have been used in the past, many include significant simplifications or fail to produce acceptable results within the required timeframe. Genetic Algorithms (GAs) are among the most promising optimisation techniques within operations research. They are based on natural selection and evolution of solutions to complex problems. They have been known to quickly converge within a few percent of the optimal solution by examining only a fraction of the solution search space. The GA itself contains very little problem specific information and as such, has been linked to a discrete-event simulation (DES). The DES feeds information regarding the feasibility and quality of the solutions back to the GA during the optimisation process. In this paper, GAs and DES are described and the coupling of the two methods is outlined. The GA coupled DES is then used to ?optimise? a problem and the results are discussed.

May 1, 2004

By Manqiu Xu, Andrew Lee, Frederick D. Ford, Cara Wercholaz

"Platinum-group minerals (PGM) typically occur in such low concentrations that quantitative mineralogical evaluation is difficult or impossible. The FEI MLA system used by Vale Base Metals Technology Development has been successfully employed to produce large PGM data sets that are statistically robust. The MLA Sparse Phase Liberation mapping routine produces false colored images that accurately document mineral textures, including intergrowths between various platinum group minerals and between PGMs and other tellurides and sulfides. MLA PGM search results can be used in conjunction with mineral chemistry to calculate platinumgroup element distribution to minerals and the MLA PGM images can be used to produce model grade-recovery curves.INTRODUCTIONThe platinum-group minerals (PGM) found in Sudbury area deposits have been extensively catalogued and reviewed by many authors including, but not limited to: Farrow and Lightfoot (2002), Cabri and Laflamme (1984; 1976) and Cabri (1981). The PGM list currently used has 12 minerals summarized in Table 1. As noted by Farrow and Lightfoot (2002), platinum-group minerals in Sudbury are dominated by tellurides, bismuth-tellurides and arsenides, with an absence of platinum-group element (PGE) sulphides or ferro-platinum alloys such as tetraferroplatinum - PtFe."

Jan 1, 2011

By Donald Leroux, Colin Hardie

"New or improved mathematical models of mineral processing machines are published almost on a monthly basis. Often, these models can be calibrated from bench-scale test results and programmed using spreadsheet software to simulate different designs and operating conditions in open-circuit configuration. However, since mineral processing plants frequently operate comminution, separation and/or extraction machines in closed-circuit configurations, open-circuit simulations often have limited applicability.The simulation of closed-circuit configurations necessitates the programming of an iterative loop to bring the circuit to equilibrium. This can be done by using spreadsheet software but often requires advanced programming skills. As an alternative, LIMN® software, which simplifies the programming of closed-circuit configurations within spreadsheets can be used. This software was specifically designed to turn a Microsoft EXCEL® spreadsheet into a closed-circuit modeling and simulation platform with minimal programming.During the past few years, the Mineral Processing Group at the Noranda Technology Centre, has used this software for numerous projects which include the simulation of multi-stage cyclone circuits, closed-circuit regrinding and locked-cycle flotation tests. Using these projects as examples, the flexibility and the easy to use nature of the LIMN® software is demonstrated.INTRODUCTIONMineral processing engineers routinely have to make predictions regarding comminution and separation processes. Predicting the appropriate dimensions of equipment and the process response to changes in operating mode are probably the most common situations that they face. In all cases these predictions are expected to be rapid and accurate.Predictions made by engineers are frequently based on mathematical models. Many first principles, empirical, semi-empirical, steady state and dynamic models of mineral processes can be found in the literature. In fact, new or improved mineral processing models are continuously being proposed and in spite of this variety, process engineers often have to either develop their own or tailor existing models to suit their particular needs."

Jan 1, 2003

By D. Kidby, A. Briggs

"Vitrokele ™ is a synthetic adsorbent, using chelating groups on large polystyrene beads, developed in Canada over 7 years ago, and first commercialised in 1985 to recover noxious metals from plating wastes.Pilot plant trials have been performed in Australia and Canada to demonstrate the recovery of cyanide and removal of metal cyanide complexes from gold plant effluent using Vitrokele1 M 912. The pilot plants comprise a simple adsorption train (similar to a CIP circuit) followed by complete elution facilities, so that loaded Vitrokele™ can be stripped and returned to the adsorption circuit.An account of these campaigns is provided, showing the reduction of total CN levels from over 200 ppm to less than 0.5 ppm and Cu levels from approximately 100 ppm to less than 0.3 ppm in treated tailings.Comparisons between pilot plant results and laboratory test data are given and probable future work on the process and its application to the gold mining industry is discussed.INTRODUCTIONThrough millions of years of evolution, life forms have developed specialised molecules with exceptionally high affinity and selectivity for various metals such as iron, cobalt, zinc and copper.In the early 80's professors at the Faculty of Medicine of McGill University engaged in research on the extremely efficient ways that living cells captured trace metals essential for life.As research progressed, it became evident that the special molecules used by biological systems to capture metals could be synthesized to capture selected metals with similar efficiency from water or other solutions.The technology was first commercialised in 1985 to recover noxious metals from plating wastes with compositions applying the special molecules (chelating groups) on vitreous particles (hence Vitrokele™). To date approximately three commercial Vitrokele™ plants have been installed for treating plating waters in Ontario and Quebec."

Jan 1, 1992

By George A. Lawrence, J. C. McHardy

"Field operating experience with an improved flotation mechanism for handling various flotation applications is covered in this paper. Some aspects of designing flotation machines are also presented. Operating data from extensive testing of commercial size equipment under actual plant operating conditions in the following applications is detailed:1. Copper Flotation2. Fine Coal Flotation3. Base Metal Sulfide FlotationDesign features, design improvements, modifications tested, and overall performance data are reviewed. Some mecl1anical performance data as well as metallurgical performance results are presented. Some comparisons with conventional flotation equipment are reported in this paper.Flotation sizing theories are reviewed and an actual equipment selection ex2.mple is presented. Scale-up criteria used for developing large cells are briefly covered.The paper concludes with a brief review of anticipated future flotation equipment design needs. IntroductionThe mining/milling industry is faced with increasing pressure to cut costs while maintaining product quality and indeed, in some instances, expanding production. For copper, nickel, iron, molybdenum, lead and zinc sulphides, coal, phosphate and some other minerals;, flotation remains the primary method of concentration and recovery of the valuable mineral away from the gangue. Cost reduction in flotation can be broadly focused on two areas:1. Flotation Chemicals2. Flotation Equipment"

Jan 1, 1985

By J. G. George

A brief review of the silver industry is presented to set the stage for the analysis of the distribution of silver production by source from various types of mines in Canada and of the changing relationship between the total output of silver and the total output of base metals. The decline in the average grade of the Canadian mines is also discussed and a trend for the future is proposed. The report then examines in broader aspects the world primary silver production and concludes, in the section on outlook, that the effective supply in primary silver will grow at a rate significantly lower than the growth rate expected for base metals. A cumulative deficit of some 900 million ounces is projected for the period 1975-1980 and a further deficit of some 1,100 million ounces if projected for the 1980-to-1985 period.

Jan 1, 1977

By Jamie N. Burdeski, Susan E. Hartfield-Wünsch

Aluminum sheet use has been steadily increasing in the automotive industry to achieve mass reduction and improve fuel economy. One significant manufacturing challenge for aluminum sheet implementation is the reduced formability compared to the steel alloys it replaces. This paper includes friction results from the draw bead simulator (DBS), twist compression (TCT) and strip draw (SDT) tests, for two oil based lubricants and four hot melt lubricants. Formability testing was done with the same lubricants and materials, testing in pure stretch with a hemispherical punch, and in draw with a breadpan shaped die.

Jan 1, 2015

By V I. McCallum

In 1954, Falconbridge Nickel Mines Limited began the program of deepening the Falconbridge mine workings for 2,000 feet below the bottom, or 4025, level in order to provide twelve new levels for production. Involved in this program were a production-sized internal shaft, .crushing, pumping and hoisting installations, the integration of the new shaft operations with those of existing shafts, and considerations of ventilation requirements and ground support at depth. This paper describes the major items of equipment, and the depth development of No. 9 shaft as a whole, and also emphasize the planning phases of the program. The factors involved and reasons for the equipment and layouts chosen are given. Introduction and History THIS paper describes the planning and development of that portion of the Falconbridge mine between the 4025 and 6050 mining levels. This mine, the oldest of several being operated by Falcon-bridge Nickel Mines Limited in the Sudbury district, has been a continuous producer for over thirty years.

Jan 1, 1964

By Allan P. Fawley

ONE hundred miles from Vancouver, at an elevation of 4,000 feet, is the Pioneer mine. It is situated on Cadwallader creek, a tributary of Bridge river, and is reached by travelling from Vancouver to Squamish by boat, a distance of thirty-two miles, from there by train to Bridge River (one hundred and seven miles), and finally by automobile across Mission mountain .(7,000 ft. elevation) to the mine (fifty-six miles): a total distance of one hundred and ninety-five miles. Prior to 1924, many Companies had examined the Pioneer, which had been developed by shaft to a depth of 200 feet, but, while values were good, the small size of the ore-shoot discouraged large investors. In July, of that year, opera-tions were re-commenced by the late David Sloan and, on sinking further, the ore-shoot was found to lengthen greatly as well as to ex-tend in depth, while remarkable gold values also were encountered. When, later, the price of gold rose from $20 to $35 per ounce, the mine was in an excellent position to take full advantage of the increase + and not only became an extremely profitable enterprise itself but its success greatly stimulated the search for and development of other 1-gold properties in British Columbia.

Jan 1, 1937

By G. Scamans, J. Lazaro-Nebreda, Z. Fan, J. B. Patel

"Melt quality is crucial for both continuous and shape casting of light alloys and in order to improve it, removal of excessive inclusions, accumulated impurities and unwanted gases becomes necessary. To address this problem, a new multi-purpose high shear liquid metal treatment technology, based on intensive melt shearing by a rotor/stator unit, has been developed. The device ensures achieving uniform temperature and chemical composition and an efficient dispersion of gas and solid phases in the melt with minimal disturbance of melt surface, and can be used, among other things, for de-gassing and de-ironing of Al-alloy melts. Efficient degassing is achieved by dispersing each argon bubble into many small ones, which significantly increases the overall surface area of the bubbles and the time they remain in the melt capturing hydrogen before reaching the surface. This allows using much lower inert gas flow and mixing times than conventional rotary degassing. When applied to Al-alloy scrap, with accumulated iron, the high shear melt treatment speeds up the nucleation and growth of primary Fe-rich intermetallic particles, allowing a faster removal rate. Therefore it reduces processing times, increasing recycling productivity, and facilitates full metal circulation of secondary Al-alloys.INTRODUCTION Aluminium and magnesium alloys are widely considered in various industrial sectors for the purpose of weight saving (Polmear, 1995). In particular, they are used in the automotive sector, where components are mostly manufactured by high pressure die casting (HPDC) because of its simplicity and relatively low cost, but efficiency and mechanical properties are quite low compared with other processes. To date, the main focus to overcome this problem has been for improving the HPDC machinery (Dahle, 2001) but little attention has been paid to the opportunities of controlling the nature and quality of the molten metal supplied to the die. In this way, liquid metal treatment, which involves a variety of physical and/or chemical processing methods to improve melt quality prior casting, is crucial for both continuous and shape casting products."

Jan 1, 2018

By H. L. Martin

A joint federal-provincial approach in gathering basic information from industry on mine production, concentrator operations and ore reserves, initiated during 1978, is a major step toward the goal of achieving better government-industry communication through a common data base. Information from questionnaires sent out by provincial governments is shared with the federal government; correct interpretation is ensured by mine visits conducted jointly by provincial and federal representatives. Initial focus is on nonferrous metal mines. The federal Department of Energy, Mines and Resources (EMR) is responsible for a national analysis that is aimed at the early detection of worrisome developments-and their reasons-in the flow from resources to reserves and from reserves to supply of these metals. The heart of the national analysis is the annual construction of a "monitoring curve", showing each metal's aggregated mine production as it would decrease over time if no new reserves and production capacity were to be added from the year of analysis. For a given metal, a comparison of monitoring curves from year to year can reveal early signs of supply stagnation. In anyone year, a monitoring curve in conjunction with foreseen needs for Canadian mine output will show the production gap that would have to be filled from reserves and production capacity yet to be developed. The production gaps for copper, nickel, zinc and lead, the four leading base metals mined in Canada, are shown for the 20-year period ahead, in the context of production achieved during the past 20 years. It is shown that reserve levels commensurate with likely future production levels would require that average annual reserve additions during 1978-98 exceed the average annual additions during the preceding 20 years. Reserve levels of all four metals have declined in recent years. A review of significant discoveries in the last five years suggests that this fall in reserves is not the result of a lack of exploration successes, but of stagnation in development for various economic reasons.

Jan 1, 1979

By R. F. Pilgrim

"This first chapter of the SPOC Manual 1s intended as a general introduction to all the other chapters in which the mineral process evaluation and optimization methodology is presented. This chapter also provides a brief description of available software for mainframe and m1crocomputers and provides information on its distribution by the Technology Information Division. CANMETRESUMECe premier chapitre du manuel SPOC est un guide général qui présente les autres chapitres ou l'on traite de la méthodologie d'évaluation et d'optimisation des procédés miméralurgiques. Le lecteur y trouvera aussi une description sommaire des programmes de calcul développés pour ordinateurs centraux et pour micro-ordinateurs ainsi que la façon de les obtenir de la Division de l'information technologique du CANMETComputer simulation of mineral processes has slowly emerged as an established branch of activity in A&D centres and in several teaching institutions after decades of slow progress. Substantial efforts to develop application software based on years of research on process modelling are being pursued in many countries ( 1 .2,3,4.5). The late BO's should see a flurry of success stones about significant leaps of productivity achieved in several plants through systematic process evaluation and computer simulation studies.In Canada. the SPOC project (Simulated Processrng of Ore and Coal) was initiated at CAN MET in 1980 with the obJective of developing and transferrrng to the mineral rndustry a computer-based methodology for process evaluation and optimization. The proiect deliverables include:- an engineering manual covering most aspects of off-line computer simulation:- a bank of FORTRAN software accessible through data communication lines for user familiarization and distributed at a nominal cost in source form by CANMETThe yearly progress reports of the project contain detailed information on the project elements since 1980 16). The context of SPOC can be summed up by quoting Gordon Agar""s 1975 statement during a workshop on research needs in the mineral industry: ""What is needed is a joint effort between the academic community and one or more enliglitened industrial concerns. The effort will have to be an iterative one with data collection followed by testing the model modification of the model (s), more testing prediction, modification. data collection and so on (7). A few parallel in1- t1atives had been reported in papers or research contract reports (8, 9) but there was an obvious need for CANMET to bridge the gap between the R&D and the production sectors by undertaking a project that would document past applications and induce a new generation of initiatives through the consol1dat1on and transfer of suitable manuals and software. The effort took shape as the CANMET SPOC pro1ect in which methodology transfer was to play a key role (10)."

Jan 1, 1986

By T. Chong, R. Pesalj, B. Marchant, Z. Nikic

"The Mount Polley copper/gold project is located in central British Columbia and is currently being developed by Imperial Metals Corporation. Extensive laboratory and pilot plant testing was required to develop acceptable metallurgy for recovery of both sulphide and oxide copper-gold mineralization. Copper recovery is highly sensitive to oxide copper content of the feed whereas gold is primarily associated with the copper sulphide minerals. A conventional flowsheet where sulphide flotation is followed by sulphidization and oxide scavenging is described. The conventional flowsheet was used in a feasibility study which resulted in a favourable production decision at Mount Polley. Detailed engineering and permitting are in progress.More recently, laboratory and pilot testing of a new flotation reagent, S-6493*, an oxide specific collector, has indicated that improved copper recovery can be accomplished with reduced reagent consumption, including elimination of the sulphidization step, using S-6493 compared with the conventional flowsheet. The comparative metallurgical results using S-6493 and conventional sulphidization methods are presented, from both bench scale and pilot testing. Comparative economics of the conventional flowsheet and that using S-6493 are also presented. Advantages of S-6493 include reduced reagent costs, increased revenues from additional copper recovery, and overall reduction in capital and plant operating costs due to the simplified flowsheet. INTRODUCDONThe Mount Polley copper/gold property is located in Central British Columbia, 56 air kilometres northeast of Williams Lake. The first recorded exploration was in 1964. By 1989, a total of 238 diamond drill holes, totalling 27, 522 meters, was completed to detail reserves on the Mount Polley prospect. A number of drill core composites were submitted, containing a variety of oxide copper levels, for metallurgical flowsheet development. Six bulk samples were collected from surface trenches for additional bench scale testing and for pilot plant testing."

Jan 1, 1991

"ALTHOUGH Canadian metallurgists have long been active in research, the scope of the work was somewhat limited until the be-ginning -of World War II. The rapid industrial development of Canada during the past ten years has been accompanied by .a similar upsurge in research. However, the wide geographical distribution of the research centres has made it difficult for the individual research workers to meet together and to exchange ideas or even to learn what projects .are being investigated or the nature and extent of the facilities available for work of this kind.The purpose of the present symposium is to assemble data relating to projects under investigation and the facilities employed at the various metallurgical research laboratories in Canada, thus providing some measure of correlation so that workers in different locations may learn what kind of work •is being .done at other points throughout the country.In reporting the symposium it has not been possible to reproduce the papers in full, but excerpts have been selected that give the essentia1 data."

Jan 1, 1952

By Lauri Gregg

Key Message Energy focused Change Management Process that engages operations managers is the missing tool needed to build capacity for energy/GHG management

May 1, 2007

By S. Aram

Concrete reinforcing requires coordination among many roles: structural engineer, estimator, detailer, fabricator, installer and others. The methods used to define and represent concrete reinforcement elements and assemblies in building information models is crucial in determining the efficiency of sharing data among BIM platforms and the effectiveness of using the carried data in production planning, fabrication and site work activities. Starting from the information items that are required to be provided by BIM platforms, as defined in earlier work, we have developed the Industry Foundation Classes (IFC) bound Concepts and Model View Definitions (MVDs) for concrete reinforcement. Furthermore, in coordination with software developers, we propose guidelines for best practices for concrete reinforcement modeling. Implementing these guidelines by software providers will improve reinforcement modeling with regard to various aspects of reinforcement products like geometric representation, placement, and property specifications. The proposed approach is selected as a way to improve functionality of the shared data for production planning, fabrication, project management, and site activities. Guidelines for assigning information to rebar type and instance definitions as well as to rebar elements and assemblies are provided. An efficient method of sharing geometry and property sets among rebar instances of a rebar array is also defined.

Aug 1, 2013

By Jason Rrno

The emergence of Impact and Benefit Agreements (IBAs) in the Canadian mining sector has been read by many as a positive governance innovation. Negotiated directly between mineral resource developers and Aboriginal communities with limited government interference, IBAs serve to manage impacts associated with a mining project and deliver tangible benefits to local communities. Notwithstanding their increasing use and significance, limited systematic analysis has been undertaken to determine whether they are, in fact, working. This paper reports on the effectiveness of a number of IBAs negotiated in support of three northern Canadian diamond mines, drawing on evidence from time-series data, key informant interviews, and focus group meetings in Yellowknife and Dettah, NWT, and Kugluktuk, NU. While some deficiencies were apparent and perceptions of effectiveness varied somewhat by Aboriginal community, the IBAs were generally found to be meeting their objectives, especially with respect to the delivery of benefits. For Aboriginal communities affected by mineral development in the Canadian North, this represents a significant change to typical outcomes of the past. Moving forward, research on IBA effectiveness needs to adopt a longer timeframe and begin to gauge the degree to which IBAs are able to address long-standing concerns associated with hinterland resource extraction beyond their agreement-specific objectives.

May 1, 2010

By S. Banisi, M. Pourkani, A. Kargar, D. Hamidi, M. Sarvi

"Flotation circuit of the Sarcheshmeh copper mine, which processes 40,000 t/d of ore at 0.9% Cu, consists of rougher, cleaning and recleaning stages. To study the stage recovery of copper, one of the eight identical flotation banks was selected for sampling. It was observed that 17% of copper goes to the tailings and the lowest copper recovery was for particles coarser than 105 microns. The third five-cell unit of this bank not only did not recover appreciable amount of copper but also decreased the concentrate grade. The grade of the last five cells was lower than the feed grade suggesting that mixing of the concentrates of the three units was not beneficial. To alleviate the problem, the concentrate of the first four-cell unit was directed to the cleaners feed box (i.e., by- passing the regrind mill). This increased the overall copper recovery by 1.7 %. Also rather than the current practice of adding the reagents only at the feed tank (i.e., 100-0-0%), various combinations of stage addition were examined. It was found that 75-25-0% addition regime could increase the total copper recovery by 1.3%. At the recleaning stage in order to increase the final copper concentrate grade, a froth washing system was used. To ease the maintenance of the system, a shower type washing system was installed. The optimum wash water superficial flowrate was found to be 0.06 cm/s. Continuos sampling of the recleaners with and without wash water over a period of two months showed an increase of 1.5% in the final copper concentrate grade at constant overall copper recovery.INTRODUCTIONThe Sarcheshmeh copper ore body that may rank as third or fourth largest in the world contains 1 billion tonnes averaging 0.9% copper and 0.035% molybdenum. It is located in southeastern Iran and has been processing 40 000 t/d of ore since 1982. The mine produces 100 000 tonnes of copper and 2200 tonnes of molybednite concentrate per year.After three stages of crushing, the ore with a F80 (80% passing size) of 12.7 mm is fed to eight parallel ball mills in closed circuit with cyclones to produce a product 70% finer than 75 microns. The concentrate of rougher flotation circuit is ground; rougher tails constitute the main component of the plant final tailings. A concentrate with an average grade of 31% Cu (chalcocite and chalcopyrite) is obtained after cleaning and re-cleaning stages. Total recovery of the plant varies between 83% and 87%, depending on operating conditions and ore type."

Jan 1, 2001

By Mario Gerards, Axel Wellendorf, Arulnesan Rajesh

"In times of increasing energy cost and global demand for improved machine technology, the optimization of industrial mineral processes in terms of efficiency and production cost is an important factor when choosing industrial equipment suppliers. Of course this applies for screening machines, feeders and distributers as well!Besides of the ability of a screening machine for being adjustable to changing requirements during the production process itself, it becomes more and more important to choose the correct screening machine type, peripheral equipment for arising screening tasks and to optimize the overall design of the screening machine starting at a very early stage.The different types of screening machines bring many advantages and disadvantages with them. The selection of the correct type of screening machine can improve the flow rate, energy, efficiency, yield, quality, output, availability and decrease the maintenance costs and structural steel work.The machine optimization has to be a consecutive process in which at any time results of simulation and “real-life measurement” are compared and the findings are implemented in machine development and design. As an example, it is possible to reduce machine weight and reinforce the steel structure of a screening machine at the same time, which enables the manufacturer to use smaller drives for the screen.This paper will present the methods ANSYS and 3D Solid Works used at RHEWUM GmbH for this way of optimizing machine design and construction and examples for results gained from this continuous improvement process."

Jan 1, 2016