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By D La Rosa, D Bennett

"Exploration drill core provides for a number of standard measurements essential for determining the viability of a new mine or the extension of an existing one. Rock lithology and alteration can be visually determined and grade measured from the half core. Geotechnical parameters such as rock strength and structure can also be measured. Using suitable proxies, these metrics can then be used to estimate run-of-mine (ROM) particle size. In combination with comminution test results, these can subsequently be used to design comminution circuit configurations and estimate their performance.The Frieda River Project drill core for the large Horse-Ivaal-Trukai copper-gold porphyry deposit was unusual due to a late stage gypsum-anhydrite stockwork event that overprinted much of the deposit. Above the base of the oxidised zone, which closely matches the water table, gypsum and anhydrite has been leached out, effectively removing the glue holding the rock mass together. As a result, much of the rock above this gypsum-anhydrite surface is fragmented and gravel-like in texture, while the material below this horizon is typically uniform and competent.Large volumes of the orebody above the gypsum-anhydrite surface are expected to need minimal or no blasting for efficient excavation. In addition, the fragmented nature of much of the material was expected to reduce comminution specific energy as it already appears as though it has been crushed. While this was expected to have positive impacts to the operation, the lack of standard geological logging methods available to accurately define the degree of in situ fragmentation led to difficulty in gaining certainty over the ROM product and grinding circuit feed size distributions.Using the extensive library of core photos for the project, a novel method using image analysis techniques to take both the intact core and gravel into account to predict ROM fragmentation was developed. In addition, existing point load test data was used to infer the strength of the rock and its impact on the blasting, crushing and grinding processes. The novel approach allowed development of ROM size distribution data and improved certainty in the results of comminution circuit designs.This paper describes the methodology undertaken in detail, and discusses the results obtained.CITATION:Bennett, D and La Rosa, D, 2016. The Frieda River Project – a Novel Approach to Analysing Exploration Drill Core: How Broken is Broken?, in Proceedings The Third AusIMM International Geometallurgy Conference (GeoMet) 2016, pp 65–76 (The Australasian Institute of Mining and Metallurgy: Melbourne)."

Jun 15, 2016

Crandallite and millisite in Christmas Island 'B' and 'C' phosphate ores are rapidly decomposed by sodium hydroxide solutions at about 80QC. As these phosphates generally contain less than 1% silica, an alkaline extraction process can be designed, in which up to 95% of the sodium hydroxide used, may be recycled. The insoluble residue consists of an impure, highly reactive apatite, which in pot trials, has given good responses as a direct application fertiliser; alternatively this residue can be underacidulated to give a granular product with fertiliser potential. The hot leaching solution contains up to 95% of the alumina and approx- imately half of the phosphate from the original ore. Simple crystallising techniques have been developed on a laboratory-scale to use this leaching solution for producing smelter-grade alumina and detergent-quality trisodium phosphate. As the demand for detergents is limited, an investigation was made of the reaction between trisodium phosphate and slaked lime, derived from a high-grade New Zealand limestone occurring near Oamaru. The product is calcium phosphate, containing up to 40% P205, and less than 0.2% each of iron, aluminium and fluorine, and it should be a useful raw material for phosphoric acid manufacture. A preliminary economic evaluation of the whole process looks promising, And warrants further investigations, including pilot-plant work.

Jan 1, 1971

By M Norbert, D O’Connor

The mainline running tunnels for Legacy Way comprise two tunnel boring machine (TBM) driven tunnels. Both TBM drives commenced at the Launch Portal adjacent the Mt Coot-tha Road. Excessive surface settlement arising from tunnelling would have had a significant impact to the road infrastructure. The geological structure above the tunnel springline is a mixture of fill, residual soil and weak rock. Given the combination of low ground cover and weak ground materials, along with the use of an open face TBM, an oversize pipe umbrella system has been installed above the tunnels. This pipe umbrella system is similar to that commonly adopted in conventional mined excavation support in soft ground except that the steel pipes are substantially larger in geometry and filled with concrete. It is acknowledged that similar systems with oversize pipe umbrella have been adopted elsewhere in the world in other projects. These systems often comprise of a full arch formed by conjoining oversize steel pipes (in contact only). By aligning the pipes in contact, the arching behaviour of the steel pipe would have been enhanced. However, this poses a degree of construction difficulty due to excavation and installation method of the pipes. The Legacy Way pipe umbrella system only consists of a partial arch at the tunnel crown and each pipe is spaced approximately 1200 mm apart with 900 mm diameter pipe, leaving a gap of approximately 300 mm between pipes. A reinforced concrete portal block was used to support the exposed ends of the pipes.This paper reviews the design analysis, the recorded deflections from the pipe umbrellas and surface monitoring during TBM launch and revisits the analysis using the newly available RS3 program, from Rocscience for 3D analysis of geotechnical structures.CITATION:Norbert, M and O’Connor, D, 2014. Starting the journey – launching of the Legacy Way open face tunnel boring machines in mixed face ground conditions, in Proceedings 15th Australasian Tunnelling Conference 2014 , pp 307–314 (The Australasian Institute of Mining and Metallurgy: Melbourne).

Sep 17, 2014

By Q Zhou, G Barrett, Y Choi, J Jiang

As part of a general review of processing double refractory ores through Barrick GoldÆs autoclaves /carbon-in-leach (CIL) facility at Goldstrike, a study was made to evaluate the use of surfactants for reducing the loss of gold during cyanide leaching of preg-robbing gold ores. Consistent improvement of gold recovery was observed with surfactants at various testing conditions. This paper will discuss the results obtained from laboratory and pilot-scale testing, as well as, review potential mechanisms for the observed improvement in gold recovery.CITATION:Zhou, Q, Barrett, G, Jiang, J and Choi, Y, 2013. Surfactants for gold recovery improvement with preg-robbing gold ores, in Proceedings World Gold 2013 , pp 367-372 (The Australasian Institute of Mining and Metallurgy: Melbourne).

Sep 26, 2013

SOME notes on the works of the Electrolytic Refining and Smelting Company of Australia will no doubt be of interest to members of the Institute, more especially as much of the work is new to Australasia.As many of the members who may read this paper have not been in a position to visit works of this kind, and are consequently not thoroughly acquainted with all the operations carried on, the author has taken the liberty, in some cases, to enter into explanation which would otherwise be unnecessary.The works are situated at Port Kembla (New SouthWales), about fifty miles south of Sydney, and are approachable both by rail and water. The Government has recently built a low-level jetty upwards of five hundred feet long, and intends installing at an early date an electrically operated portable crane to facilitate the handling of material to and from the boats. Thi.s will mean a considerable reduction in the length of time that boats are laid up at the jetty. There are also under construction two breakwaters, which, when complete, will materially assist shipping operations. The works as they exist are capable of turning out 1200 long tons of refined copper per month. It is gratifying here to note the unqualified success with whichthe E.S.A. refined copper met with on first being put on the market.

Jan 1, 1911

By Subrahmanyam T. V, Rao V. D

GOLD, the most important and highly coveted valuable metal, is being sought and exploited in almost all the geological environ- ments by the developed, developing and underdeveloped coun- tries of the world. Brazil, one of the five largest countries of the world, has similar geological and lithological environments as of Africa, Australia and Canada and also produces this noble metal. With the recent gold rush in Serra Pelada Hill in Para State of Brazil and the consequent migration of a large number of enter- prises to the Amazon region in search of geological conditions similar to that of Serra Pelada, the status of Brazil in gold produc- tion has been considerably elevated to be among the first five of the world. The principal geological environments or the lithologies where gold can be explored are the greenstone belts, banded iron for- mations, quartz lodes and placers; and the tectonic controls like shear zones in these horizons, or the tectonic relics or the annular- structures that limit the quartz vein systems in felsic as well as volcanogenic systems and epithermal models. The greenstone, BIF associations are present in all the Archean-Proterozoic ter- rains in Central and Northern Brazil. The quartz boudins in Al rich schistose rocks and the weathered and chemically enriched

Jan 1, 1988

Gold is actively precipitating at grades up to 80 g/tonne at and near the surface of the Waiotapu geothermal system, located in the Taupo Volcanic Zone of New Zealand. Many characteristics of this active system makes it analogous to the environment deduced for epithermal precious metal mineralisation in the circum Pacific region.The near surface area of the geothermal system is approximately 17 km2, caused to an extent by the upflow of deep, neutral pH fluids being deflected into a lateral flow of several km. This fluid has pervasively altered the rhyolite pyroclastic and ash deposits to an assemblage generally characterised by the term propylitic; major vein mineralisation is not observed. The temperatures at the 1100 m limit of drilling are 300¦C, and decrease to the surface along a boiling point curve.Condensation of steam and H S (subsequently oxidised) at the surface (derived 2from deep boiling) results in the formation of heated acid sulphate waters. These have caused a shallow (50 m) cap of advanced argillic alteration. Mixing of this oxidised condensate with the deep neutral pH fluid appears to be the principle cause of gold deposition from thiosulphide complexes. The major focus of gold mineralisation is in Champagne Pool, a hot spring which fills one of several 900 year old hydrothermal eruption craters.

Jan 1, 1984

Territory Iron has seen fit to revive the old Frances Creek iron ore mine some 30 years after it ceased operations in AustraliaÆs Northern Territory. The key to this revival has been the changes that have happened since market forces, infrastructure limitations and a cyclone combined to force its closure. As it breathes life into this old mine, the Company is serious about its responsibilities to its shareholders, to its workers, to local and regional communities and to the environment. This paper addresses how Territory Iron has approached technical, operational and regulatory issues that apply in Australia. Some insight may be gained into the myriad of tasks that mining companies face to revitalise an old mine. These tasks vary from employing the latest exploration tools, best practice drilling, sampling and modelling of orebodies, optimisation of pit designs and schedules, maximising product value by blending, optimising infrastructure usage and minimising capital and operating costs. All of this has to take cognisance of commercial, environmental and other issues including Native Title.

Jan 1, 2007

By I C. Carrasco, V G. Mirada, J F. D Domingo, F S. Leite

This paper investigates ore loss and dilution produced by rock movement in bench blasting. A total of four blasts, in which electronic detonators have been used, were monitored in Cobre Las Cruces Open Pit Mine (FQM Ltd) in Gerena (Sevilla, Spain). Rock motion has been obtained in 137 points of the free face and 6 points inside the block. Multiple liner regression has been applied to predict rock motion and estimate ore dilution as a function of hole coordinates, rock contacts, powder factor/hole, amount of explosive per blasthole, burden, spacing, hole length, stemming length, explosive energy, hole row, subdrilling, blast sequence, stiffness ratio, blasthole distance to free face, rock density and Young’s modulus. The model is statistically significant with a determination coefficient over 0.8. Rock motion measurements in 31 more points have been used to validate the model and to show a reduction in ore dilution.CITATION:Domingo, J F D, Leite, F S, Mirada, V G and Carrasco, I C, 2015. Dilution, ore grade and blast movement calculation model, in Proceedings 11th International Symposium on Rock Fragmentation by Blasting, pp 71–78 (The Australasian Institute of Mining and Metallurgy: Melbourne).

Aug 24, 2015

Goodenough and Fergusson Islands, in eastern PapuaNew Guinea, lie in an area of crustal extension on the western end of the Woodlark Basin seafloor spreading system. The islands are made up of a number of mountainous domes of complexely deformed basement, and these are intruded by large bodies of granodiorite. The domes are bounded by curved shear zones and faults dipping outwards at angles of around 25 to 45¦. The cores of the domes contain lower crustal rocks of eclogite and granulite facies, these rocks have undergone retrograde metamorphism in the outer sheared zones. Movement indicators on the shear zones indicate a complex moverm.-It geometry which does not fit the models proposed by earlier workers. These dome-like structures are similar to the metamorphic core complexes of the western United States Cordilleran region, however there are a number of aspects which do not fit with the models proposed for the development of metamorphic core complexes. Uplift of the metamorphic basement probably resulted from a combination of forces associated with the extension of the crust and the intrusion and emplacement of granodiorite plutons.

Jan 1, 1990

By T O Aspinall

The Australian mineral industry involves a diverse range of expertise and skills. Within that, the mining industry, representing mine planning, mine management and equipment operation, has capital intensive, high productivity equipment and a small but skilled workforce. Continuing education for all personnel in the workforce after formal school courses will be an important contribution towards improving competitiveness. The non-tertiary sector represents a significant proportion of the workforce and requires as much attention as the tertiary educated group. Competency Based Training is now being developed for the mining industry in Australia under the National Training Board and the mining industry is well represented in establishing standards and curriculum. TAFE is a major source of accredited courses but some mining companies are also developing internal courses not necessarily for external accreditation. Articulation of such accredited courses to tertiary mining engineering courses has been considered. The education and training of equipment operators through continuing education requires attention to operating skills, an understanding of the productivity factors under the direct influence of the operator and providing product quality to the customer. The education and training of mining engineers has been widely covered and continuing close involvement of the mining industry is required to ensure well balanced courses in technical and interpersonal skills as well as motivation to continue learning for life. Postgraduate research is a part of continuing education but the mining industry has to continually address the adequate recognition of post-graduate qualifications for the increased technical or management expertise and the development of better analytical and problem solving skills which can be directed towards improving competitiveness. More attention has to be paid to providing adequate financial incentives to attract suitable students, particularly after attaining some experience, and to address their professional career path with a company so they are not significantly disadvantaged by undertaking post-graduate studies. The Chartered Professional Engineer status as provided by The Institution of Engineers, Australia to qualified candidates is being considered by The Australasian Institute of Mining and Metallurgy as a further recognition of a member's specific expertise and competence in mining and metallurgical engineering. Continuing education plays a major part in the maintenance of the expertise and competence required for a professional engineer to develop and also to retain chartered status. Continuing education will be a significant part of the education and training of all the mining workforce towards improving the competitiveness of the mining industry. The major challenges will be the motivation of all towards lifelong learning and the integration of the various programs towards providing the opportunity for a steady and satisfying career progression.

Jan 1, 1994

The problem of comparison of island arc's andesites in terms of petrochemical data is exa- mined. It is definitely established that only two main factors exist controlling the petroche- mical variety of the Kurile arc's andesites.Ori final multivariate statistical technique and computer software are used to extract these fac- tors. It is shown as well that the chemical com- position of igneous rocks depends on the type and structure of the Earth's crust. The follo- ~cing interpretation is proposed for the two factors describing petrochemistry of andesites: the first one is the depth to the Benioff seis- mofocal zone and the second one is supposed to indicate the position of the peripheral magma chambers. The basic trends of variations in the chemical composition components depending on the changes in the controlling factors are de- Tcnnined.

Jan 1, 1987

By B Mil, D P. Adhikary, M S. Craig, P Rutzou

As shallow coal reserves with easier mining conditions are exhausted, future deep coal mining with difficult mining conditions may face significant economic, technical and environmental challenges. Moreover, due to increased coal production capacity with the new generation longwall systems, predicting adverse mining conditions has become more important than ever before. The potential impact of these difficult conditions is an increase in mining risks and costs. Reliable prediction of rock mass deformation, mine stability and mine water inflow is not only essential for improving mine safety and reduction of coal production costs, but it is also important for the assessment and management of the environmental impact of mining. This paper briefly describes an integrated approach to mine groundwater simulation and prediction. Central to this integrated approach is a three-dimensional computer code called COSFLOW, developed by CSIRO of Australia in collaboration with NEDO and JCOAL of Japan to address the pressing issues of mine water management. COSFLOW incorporates unique features that make it ideal for the simulation of coal mining and examining the interaction between rock fracture, aquifer interference and water flow. This paper also presents an example of an application of the integrated approach and COSFLOW in water inflow prediction at Springvale Mine in New South Wales.

Jan 1, 2006

By D I. Cliff, K Johnstone, N LaBranche

The resurgence of silicosis and coal worker’s pneumoconiosis (CWP) in mining and the recent ban of engineered stone products underscore the need to comprehensively address mineral dust exposures and the associated health hazards. Worker exposure to particulate matter, remains a pressing concern demanding nuanced exploration as all dusts are not created equal. The established link between silica and respiratory diseases necessitates a more detailed understanding of the characterisation of particulates and their health impacts. While current monitoring relies on total mass, it is increasingly evident that the size, shape, mineralogy and agglomeration of particles play a crucial role in determining health impacts. This has been evident in the engineered stone industry with workers not only facing a greater risk of silicosis, but also seeing a faster progression of the disease and a higher likelihood of dying from it. Simultaneously, the surging demand for critical minerals, integral to low-carbon economies, has seen government and industry fast tracking the exploration, mining and processing of these commodities. Critical minerals, crucial in technologies like lithium-ion batteries and high-performance alloys, are central to achieving global environmental goals. Significant funding is currently being allocated to advance the development and processing of these materials, however there remains a considerable gap in understanding potential health risks, urging comprehensive health risk assessments. To tackle these challenges, the University of Queensland has developed innovative dust characterisation methodologies, including the use of the Mineral Liberation Analyser (MLA), a scanning electron microscope, to characterise respirable and inhalable dust samples. This advanced technique, initially applied in coal and metals mining, is expanding to critical minerals mining, unravelling diverse mineralogical components and particle size distributions. This conference presentation will showcase the latest research, emphasising the use of advanced analytical techniques to deepen our understanding of the size, shape and mineralogical composition of particulate matter. By synergising insights from coalmines, metals mines, smelters, engineered stone and critical minerals assessments, we aim to proactively manage health risks, contributing to safer workplaces and responsible production practices in the mining sector.

Apr 16, 2024

By K Rees

In the ideal world of an underground mining engineer, all narrow vein orebodies would be perfectly straight and continuous, thus would be a dream to mine. However, this is usually not the case. Narrow vein orebodies generally occur in association with shear zones and while shear zones do form linear trends, they most commonly preserve undulating expressions that need to be closely monitored, particularly when overprinted by post-formed structures. The surge in mines using fibrecrete as a primary form of ground support effectively reduces the time available for geological interpretation down to a 30 minute window between bogging and shotcreting. Thus, if the quality of the data collected is not up to scratch, then there is only a limited ability to reassess using 2D face photographs. To negate this, Xstrata Nickel AustralasiaÆs Cosmos mine has upgraded its data collection procedure. Geological information is now collected using photogrammetry survey, producing 3D images of the drive. Once created, the digital image of the drive is loaded into Vulcan, thus enabling geological interpretation to be carried out along entire drives, between levels and in association with all other data (eg drill holes, seismic data, etc). In addition to this, the 3D image can be used to accurately model the location of the ore, enabling stoping panels to be confidently positioned to maximise grade and minimise dilution. However, with the focus at Cosmos changing from narrow vein mining, to bulk mining methods in a more geotechnically complex terrain, the use of the 3D images has become paramount in understanding the structural geometry. Continual interpretation of the data has enabled drive profiles to be maintained through the increased use of ground support in poor ground and the redesign of development to enable optimal intersection of structures. Nevertheless, while the collection of quality data is important, it is only the effective use of the data, which enables significant gains in understanding.CITATION:Rees, K, 2012. The benefits of using photogrammetry in the geological interpretation of the Cosmos nickel mine, in Proceedings Narrow Vein Mining 2012 , pp 145-148 (The Australasian Institute of Mining and Metallurgy: Melbourne).

Mar 26, 2012

By A Coelho, D Bruce, H Grosser, C Parken, M Xia

Carrapateena is a new underground sublevel cave mine and was officially opened in 2020. It has a mine life of 20 years. Development began in 2016, and with the rare opportunity to start a with a blank canvas and having a long mine life, an effort was made to explore how to incorporate innovative and leading-edge technologies. The Ventilation on Demand (VoD) system was designed with the objective to optimise power consumption and ventilation delivery through the primary and secondary ventilation systems. Primary fans controlled by Variable Speed Drives (VSDs) and dualwinding secondary fans with multiple setpoints control the delivery of overall quantity. Automated butterfly dampeners control the regulation of air to individual production crosscuts, and automated louvres control the exhaust quantities from the mining levels. Ultra-sonic flow sensors are installed to measure air quantity and environmental stations are installed to measure air quality. Both are designed to play a key role in control and calibration of the system. It was quickly identified that no one vendor could provide a holistic solution to meet the design requirements. A strategy was derived to use multiple vendors, harnessing the specific strengths of each. A control system has been developed to allow the Site Operations Control Centre (SOCC) to oversee and control real-time delivery of ventilation as required by operations. The first full level installation of the VoD system was completed in September 2020.

Mar 15, 2021

The concept of æsustainabilityÆ can largely be defined as development that will not compromise the ælivabilityÆ of the planet for future generations. It has multiple dimensions, such as the triple bottom line û environmental, economic and social. And it also includes temporal (now and the future) and spatial (local and global) aspects that have to be taken into consideration to achieve true sustainability.Energy sustainability might be defined as û having the light turn on when you push the switch. It has, of course many more dimensions than this simplistic definition. Coal in Australia has an important role in keeping our lights on, but has its problems that need to be tackled head on to maintain a role in sustainable development.An overriding issue in terms of sustainability for coal is its major contribution to our greenhouse gas emissions. Whilst we have one of the most effective energy sectors in the developed world, based on well-managed, abundant fossil fuels, our greenhouse gas emissions are one of the highest per GDP in the developed world. We have to reduce our ægreenhouse gas signatureÆ.This paper explores the issues of coal utilisation greenhouse gas emissions as an indicator of the fuelÆs sustainability and the potential lower emissions pathways we will have to follow in a future carbon-constrained world.The technology changes will have significant implications for the minerals industry and it is argued that forward-looking coal/greenhouse emissions strategies need to be developed in alliance with the coal (and energy) sector for the minerals industry to maintain its global competitiveness.

Jan 1, 2004

By R Dunne, G Lane, S Ha, D Dreisinger

The paper outlines the 17 Mt/a Telfer Project plant process design from sample selection to feasibility study design. The 366 Mt Telfer mine reserve consists of a diverse range of copper and gold mineralisation, from massive sulfide reef ores to stockwork ore, oxide copper minerals to chalcopyrite, siltstone to competent quartzite, all with relatively high levels of gravity recoverable gold. The complexity of the orebody demanded a flexible plant that could recover copper and gold values by a combination of gravity recovery, flotation and concentrate leaching. The demands of treating ore from a high grade underground mine and a variable grade open pit (that includes underground old mine workings) necessitated a dual train approach from primary crushing to concentrate production in order to minimise the requirement for campaigning of different ore types. An extensive sampling, testwork and technical evaluation program was undertaken to identify processing characteristics and the optimum process route for each ore type. The design experience included: the development of robust primary stockpiling and pebble crushing concepts; detailed review of scale-up of SAG and ball mill pilot plant data to plant scale; the selection of two 15 MW SAG mills and two 13 MW ball mills for the grinding circuit; and detailed modelling of the pyrite concentrate carbon-in-leach (CIL)/sulfidisation acidification recovery thickening (SART)/acidification volatilisation recovery (AVR) process to optimise design for copper and cyanide recovery from leach liquors. The Telfer plant design also measures the development of process design based on experiences at the Cadia Hill Cu/Au concentrator, commissioned in 1998. The differences between the two plants are compared and contrasted.

Jan 1, 2003

By F C. D Michelin

Blast fumes are a significant health risk to underground workers, containing several dangerous gases such as carbon monoxide (CO), nitrogen oxides (NOx) and ammonia. To ensure safe working conditions, workers are not normally allowed to re-enter a mine until the gases are cleared. To predict if gases can be cleared efficiently, simulations can be performed to estimate the gas levels following a blast. For accurate modelling, a calibrated airflow simulation is required in addition to blast-specific parameters such as the yield rate (representing the amount of gas released per kg of explosive) and the dispersion factor (representing how quickly the gases can enter the air stream from the explosive site). Those parameters are not easily determined, as they will vary from blast to blast. Many post-blast gas recordings on mine sites were studied and the correct parameters were determined to ensure an accurate gas simulation. The variability of the results was then analysed and correlation to known parameters is suggested. Finally, recommendations on how to determine the correct parameter are presented.

Oct 12, 2022

By V Yadi

Geostatistics has been widely used for more than four decades as a powerful tool in ore resource/reserve estimates and grade control. This method has gradually replaced the conventional method such as polygon and cross-section for grade estimation by more mathematical techniques such as kriging. The advances in geostatistical understanding and the availability of appropriate software packages have given much more contribution in speed and high accuracy during production. However, in many cases, these techniques are sometime applied without support with a good thorough understanding of the geological controls on metal distribution. To produce the result close to actual, the geological control in interpretation and appropriate geostatistical task is a must. Geological logging was described in the core must be consistent with the level plan produced by commercial modelling software used as a guide for grade control during production. Experience gained through evaluation of the Central I deposit resulted that the most effective systems continue to be based on geostatistical methods of resource estimation. Computer applications modelling software packages are necessarily as the core of an efficient in undertaking these assignments. They contribute to make a valued to data management and are becoming increasingly effective during processing. The latter role is particularly important to check the actual versus estimated values where will significantly to improve personnel to have a confident with their knowledge combined with experience and complete their jobs satisfy.

Aug 22, 2011