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Improved roof control in high deformation tailgate environments has been achieved over the last decade through development of stiffer and increased capacity standing support products. æThe CanÆ is one such development, being a steel cylinder containing a weak cementitious fill, designed to essentially fold in upon itself whilst maintaining strength. A laboratory study to better define the relative load contributions of the steel cylinder and fill, the confining interaction between these components and most importantly, the potential impact of varying the steel and/or fill properties is described. This would enable the support engineer to ædial-upÆ the desired strength and stiffness properties and optimise the standing support design with respect to load capacity, stiffness, weight (handling) and cost. Design curves to optimise strength based on steel casing thickness, fill strength (confined and unconfined) and æCanÆ geometry were established. Scaled-down (one-third) samples were used in the test program and found to adequately reflect the loading behaviour of full-scale versions, thereby providing significantly greater scope for further product development at less expense compared with testing full-scale products.

Jan 1, 2005

By OÆBrien R. T

A small static bed was used to study the thermal cycles required for the heat hardening of pellets based on synthetic magnetite concentrates and a naturally fine hematite. This apparatus can be employed to yield broad process data for the design of a recuperative strand system operating on the magnetite concentrates.Various alternatives are given for a process to heat harden the hematite ore but a preference is given to the production of a self fluxing pellet. Bond types and general mineralogical structures are interpreted against the optimum firing cycle necessary to produce a defined quality of pellet.INTRODUCTIONThe work reported in this paper extends that on the "Heat Hardening of Artificial Magnetite Pellets", which was described at the International Symposium on Agglomeration, sponsored by the American Institute of Mining, Metallurgical and Petroleum Engineers at Philadelphia, U.S.A. in April 1961. Whereas that work was of a more basic nature, serving to illustrate the suitability of artificial magnetites with various admixtures, to the application of heat hardened pellets, on this occasion the aim is to illustrate the procedures which were used to establish the dimensions of commercial recuperative strands for Australian raw materials.The nature of the pellet feed, Le. relatively uniform spheres of + i in.-Yi6 in. diameter, makes it possible to use small scale static pots for test work. By the use of a closed system and the measurement of suctions, gas flows...

Jan 1, 1963

By Tyler R. J

Methylene blue dye adsorbs on chalcopyrite concentrates slurried in aqueous solution. Saturation adsorption can be achieved within about 24 hours for dye equilibrium concentrations greater than about 10-5 M. The dsorption coverage is obtained from a measurement of the' colour change of the solution. Comparison with BET measurement of the concentrate surface area shows that 2.4 ± 0.1 µmol of methylene blue are adsorbed per square metre of surface accessible to the dye cation. The procedure described can be used as a single-point measurement and values for the surface area can be otained to within about 10 per cent with inexpensive instrumentation.

Jan 1, 1979

By Bujtor G. J, McMahon D. W

This guide to the understanding of ore reserve estimation is the revised version of a report with a similar title circulated within the CRA Limited (CRA) group of companies in mid-1980. It is the principal result to date of an Ore Reserve Study commissioned by CRA in late 1977.This guide to the understanding of ore reserve estimationis the revised version of a report with a similar titlecirculated within the CRA Limited (CRA) group ofcompanies in mid-1980. It is the principal result to dateof an Ore Reserve Study commissioned by CRA in late1977.The study was prompted by two ore reserve situations.The Zinc Corporation and New Broken Hill Consolidated,Broken Hill, had reached the point of havingto find a replacement 'for their traditional ore reserveprocedure and Mary Kathleen had to admit publicly thatore reserve predictions would not be realized. Thesewere not however the only problems to be looked at. Asmentioned more fully later, other ore reserve situationswere known, or were met during the study, in copper,gold and nickel as well, where poor realization: expectationratios had ranged from embarrassing to disastrous.These made it clear that ore reserve estimation had to belooked at afresh.The fresh look has resulted in a broadening of theconcept of ore reserve estimation from its traditionalpurely computational basis to an approach embracingall the many things that can affect expectation andrealization as essential factors. Hence this guiderepresents a gathering together of what has been learnedand what should be known to all those concerned withore reserves in any of its diverse aspects.The study has been marked"by a number of changesof thinking. At first the aspects that appeared to requireattention were two; recognition that an ore reserve statementwas an estimate, not a precise calculation; and asearch for im improved estimation procedure adapted tolow grade ores with narrow economic margins. Threeyears later the view was that the need was to incorporateinto ore reserve estimation all relevant aspects of theproposed mining operation from choice of a samplingmethod to sales contract specifications.This study is thought to be unique in being frankabout weaknesses in ore reserve estimation and intreating failures not as natural disasters (like drought orflood, which have to be endured) but as potentiallyavoidable. It has led to three principal conclusions.

Jan 1, 1982

Ammonium nitrate-fuel oil (ANFO) explosives are unstable in hot, reactive sulphide-rich ground at Mount Isa. Under certain conditions associated with background heat, moisture, and chemical impurities from natural oxidation, ANFO composites in contact with hot ground disproportionate and the ammonium nitrate can undergo rapid exothermic reactions with sulphide.Reactions can occur in confined charges from prolonged contact with reactive sulphides, or by contamination with sulphide in loading. Partial interaction can result in misfires or premature detonation. Spilt, scattered and unpropagated explosive will undergo further reaction in sulphide-rich environments. ANFO-sulphide interaction is invariably exothermic and causes an irreversible chemical transformation of the ore.The heat generated during reaction may be dissipated, heating the environment, or rapidly accumulated to yield hot spots or areas in excess of 400°C. These can result in forced ignition of bulk sulphide and sustained combustion.Thermal analysis was used to define the critical conditions for ANFO-sulphide interaction and sulphide combustion.The occurrence of incandescent ore is attributed to the thermal interaction between exothermic hydrolysis oxidation, ANFO-sulphide, and combustion processes.Chemical agents and control methods have been developed to prevent ANFO-induced oxidation and combustion.

Jan 1, 1968

The Raub Gold Mines are situated approximately in the centre of the Malayan Peninsula in the State of Penang. Part of the area, now known as "Raubhole," was opencut some 800 years ago by the Mon Khmers, a Cambodian people, whose vestiges mark numerous outcrops in South Eastern Asia. With their decline and extinction the work was abondoned, leaving a large pond in a dense thicket of Beluka (secondary growth).From the year 1885 onwards the history of Raubhole and the water therein records a chain sale starting from an enterprising local "Rajah," who had "assumed" authority, to an equally wakeful Singapore Arab; thence through the agency of a "down-and-out" beachcomber to a hopeful Australian company in the "goldbrick" days. Subsequent catastrophe on a depleted stringer was followed by reconstruction; the deserved reward of a long mining life, and an output of nearly 800,000 ounces of gold. Owing to the loss of notes and data stored in Singapore, this paper is not as complete as it should be, especially in respect to its metallurgical phases. Apologies are therefore tendered in advance for any deficiencies which may be noted.The necessary regional geological data have been taken largely from the admirable investigation of the Raub area by J. A. Richardson, A.R.C.S., B.Sc., F.G.S., of the Malayan Geological Survey*, and, throughout the paper, months represent lunar periods of 28 days and money is expressed in sterling.MINING SECTIONSAs shown hereunder the reef system has been divided by nature into seven isolated sections, which have been of necessity worked as seven separate small mines. From north to south these are:-(a) Sungei Agas consisting of very shallow workings to the south of, and adjacent to, a granite-porphyry mass known as Bukit (hill) Kajang. This area has not been worked for many years.(b) Bukit Malaka which is also shallow.(c) Bukit Jalis.(d) Bukit Koman which, with (c) and (e), consitutes the main workings and which has possibly been determined in depth.(e) Anderson Section.(I) Raubhole Section.(g) The workings under Raub Village.

Jan 1, 1945

By A Minchinton

With blasting, all far-field phenomena including, but not limited to, stress wave propagation, fracture, vibration and muck pile formation are intrinsically and irrevocably dependent upon near-field phenomena or mechanisms that we describe using physics-based mathematics typically transcribed into computer codes. The energetics involved in such near- to far-field transitions are not fundamentally relevant as they are simply progenitors of these processes.The notion of explosive energy as a descriptor for explosive or blasting performance is a case in point. These energies, which are generally used in blasting tables, are almost exclusively based on ideal detonation theory alone and do not include the influence of the rock, charge diameter, blasthole length and the late-time dynamic expansion that can be predicted using codes based on non-ideal detonation theory.With decoupled charges in presplits for example, the pressure drop between the charge and the blasthole wall can be simply described to first order using the energy relationship associated with adiabatic expansion. However, a more realistic mechanistic solution involves interacting fluids and turbulence leading to dynamic processes such as the channel effect.CITATION:Minchinton, A, 2015. On the influence of fundamental detonics on blasting practice, in Proceedings 11th International Symposium on Rock Fragmentation by Blasting, pp 41–54 (The Australasian Institute of Mining and Metallurgy: Melbourne).

Aug 24, 2015

By D Brett

"Mine waste storages including tailings dams and waste rock dumps represent arguably the biggest risk on a mine site from both physical and geochemical viewpoints, related firstly to structural stability and the consequences of failure and secondly from potential on-going seepage or run-off of acid and metalliferous drainage (AMD). The risks are most likely to increase during operations and continue through the closure and post-closure phases, with the waste storages likely to be the most difficult features to resolve in the mine closure process. Contaminated water quality from tailings dams and waste rock dumps can require treatment "in perpetuity" at a cost of hundreds of millions of dollars. The problem is increasing with ever larger mine operations and waste generation volumes. This paper identifies leading practice methodologies in planning and operating mines and process plants to minimise the risks from tailings storages and how this might also affect waste rock management and even the design of mine excavations. These methodologies require a "big-picture" approach to develop an understanding of the overall issues and identify synergies between the different operational areas on a mine site that can reduce overall risk. With a conservative approach and realistic allowance for future costs it is possible to facilitate decisions at the mine planning stage that can reduce risk and save cost over the long term. This is in contrast to the common approach where each operational area is looking to minimise its own costs with a short-term view. Incorrect mine methodologies can be developed by allowing net present value (NPV) accounting methods to trivialise future closure issues.Methodologies discussed include: Integrated Waste Management - Significant structural improvements to tailings dams can be achieved if the structures can be incorporated into the waste rock dumps. Risk of AMD can also be reduced by utilising the tailings and waste rock effectively. This could go even further to consider the placement of wastes to limit mine void environmental issues; Process Optimisation - Water quality and the nature of potential tailings dam structures can be highly influenced by the geo-chemistry of the tailings. This can be modified by processing, where simple changes such as maintaining separate streams of geo-chemically different tailings rather than recombining them or by initiating further processing to remove problematic minerals such as sulphides; Enhancing Geophysical Properties - The geochemical performance of waste repositories can be greatly influenced by the geophysical properties of the stored materials, particularly the air-water characteristics, which are influenced by particle size, density and permeability. The geotechnical properties can be enhanced by strategic paddock dumping, blending and compaction.These methodologies are demonstrated by case histories.CITATION:Brett, D, 2013. Mine waste risk minimisation by integrated waste management and process optimisation, in Proceedings MetPlant 2013, pp 247-258 (The Australasian Institute of Mining and Metallurgy: Melbourne)."

Jul 15, 2013

Electricity will play a major part in providing energy services in the 21st century. Ecologically Sustainable Development (ESD), that is accommodating the needs of the present without compromising the needs of future generations, will provide a focus for optimising the use of electrical energy. Environmental externalities may redefine the cost structure of electricity. Strong corporate environmental management will ensure that current environmental objectives are met and that future ones, identified by the ESD process and environmental externalities accounting, can be developed and implemented by receptive business managers. This paper addresses the current environmental issues of electricity production. It outlines a management strategy for the SECV becoming a community leader in protecting the environment. ESD is discussed in terms of using non-renewable resources wisely, extending their availability and putting in place mechanisms which ensure their ultimate substitution by renewable resources and conservation. The paper explores options for dealing with costing environmental externalities, particularly in relation to greenhouse emissions.

Jan 1, 1992

Mining has long been an important activity for the people of Australia . The Aboriginals used rocks and minerals in their culture many thousand years before European settlement. It was not until 1840 that silver-lead ore was discovered in the Mount Lofty Ranges , and developed as Australia's first metalliferous mine. The mining industry contributes significantly to all aspects of the Australian economy, generating substantial employment opportunities, investment and income, export earnings and royalties for Governments. While the mining industry in South Australia is small by comparison with Western Australia, Queensland and New South Wales, it is nevertheless a very important industry in the State.   With the discovery of the world's third largest Cu-Au-U-Ag resource at Olympic Dam in 1975, the State saw a period of intense exploration activity through the early to mid-1980s. However, failure to locate additional world class deposits saw a dramatic reduction in exploration activity during the late 1980s. A perceived lack of prospectivity was compounded by the recognition that exploration for such deposits was neither easy nor inexpensive in South Australia because more than 80% of the State is masked by surficial sand and silt.

Jan 1, 1995

Currently raw brown coal is fired in the Latrotx; 'ahcc th,iki~, Lanying with it two major penalties, (a) boiler efficiency of 65 - 70 per cent (in terms of GCV), (b) much higher boiler cost than for black coal. Drying the coal, in energy-efficient, and cost-efficient manner, opens the way to efficiencies of order 88 per cent and enables the lower cost black coal type boilers to be used. With the higher boiler efficiency goes much higher combustion temperatures and the effect of this on radiative heat transfer is a major factor in reducing boiler cost. In a fluidised-bed combustor the temperature is controlled to 800C - 900C. In a pulverised fuel combustor higher temperatures are however achieved and can increase boiler fouling due to the salt content of the coal. This is a problem which needs to be solved. Victoria has the prospect of lifting efficiency from 28/29 per cent to 35 per cent, of reducing carbon dioxide output correspondingly and reducing cost of power stations. So far as gasification is concerned, efficient removal of liquid water from the coal is important to the overall efficiency.

Jan 1, 1992

Frother-Depressant Interactions in Two and Three Phase Systems

Sep 13, 2010

Risk management has become an essential tool for mining companies to ensure their projects are well-managed and profit expectations are achieved. Risk management has also become a mandatory corporate governance requirement in Australia for publicly listed companies and equally important to attract investors. This paper provides a brief overview of the essential tools needed to implement a practical risk management framework to comply with the internationally recognised ISO 31000:2009 risk management-principles and guidelines from the perspective of small or soon to be producing mining companies. To?successfully?deal with the unknown and to manage the opportunities and risks involved with a mining project requires a clear understanding of the basic risk management principles. These include how to develop a project risk register, how to develop a project risk treatment plan and how to manage and monitor project risks to take full advantage of the opportunities presented.The first step is to identify and fully appreciate the risks that face a mining project. There are many risk identification methods that can be used including checklists, brainstorming and hazard and operability (HAZOP) studies. These often lead to a telephone book full of risks which are near to impossible to manage. A risk library specifically designed?for mining?projects containing no more than 100 risks will cover the major showstoppers, is practical and can be readily implemented and successfully managed.A risk framework also needs to be established which is compatible with the companyÆs structure and objectives. Once each risk has been assessed in regard to consequence and likelihood and the risk control systems are in place they need to be assigned to the responsible manager. The extreme or high risks will require a risk treatment plan to be developed. Risks will change during the life cycle of a mining project. Hence, a reliable monitoring system is also required for compliance.CITATION:Jones, J A, 2012. Mine project risk management, in Proceedings Project Evaluation 2012 , pp 117-122 (The Australasian Institute of Mining and Metallurgy: Melbourne).

May 24, 2012

THE Wonthaggi coal-field lies south easterly from Melbourne at a distance by rail of 86 miles, on the flats of the Powlett River, immediately to the south of the deep-cut valleys and steep intervening ridges in the Jurassic rocks of the Bass Range and itsfoot-hills. The coal-bearing area is covered with a thin layer of late Tertiary and Recent deposits, which serve to mask the true character of the underlying coal-bearing rocks and effectually prevent the appearance of any coal outcrop. Two or three bores sunk prior to 1890 had shown the locality to be really a potential coal-bearing one. Only one additional bore was sunk in the State Coal Mine area until 1908, when energetic boring was resumed, with the result that in November, 1909, when an acute shortage of black coal in Victoria resulted from the prolonged strike on the New South Wales coal-fields, coal-seams had been located at Wonthaggi offering sufficient inducement to start an...

Jan 1, 1918

Copper ores are widespread through the Lachlan Geosyncline in New South Wales, but the size of the orebodies is generally small. The largest deposits occur in the Cobar district where an iron-rich copper ore type has been developed in Silurian sediments. Similar de- . posits to the south in the Nymagee-Mt. Hope-Melrose districts are related to quartz feldspar porphyries of probable Upper Silurian age. Deposits to the east in the Tottenham-Girilambone districts are less complex mineralogically and are possibly related to an ultra-basic source.Copper mineralization in the Highlands further to the east is often developed in Ordovician andesite or MiddleUpper Silurian acid volcanic sequences. The deposits in andesite contain considerably less galena than those in the acid extrusives; a small proportion of the mineralization in the latter has texture, mineralogy, and geologic setting analogous to the Captain's Flat copper-Iead-zinc deposit, for which both syngenetic and epigenetic origins have been proposed. Very little copper mineralization occurs within granitic material, even though rocks of this type ranging from Silurian to Carboniferous in age crop out through much of the geosyncline, and the extent of the metal contribution from plutons to the deposits in volcanics is open to question. Numerous deposits are known in the contact zone around Mid-Devonian and Mid-Carboniferous granites, however, and the formation of these orebodies has undoubtedly been influenced by plutonic activity. Small occurrences of copper with associated minor nickel sulphides are developed in a narrow serpentinite belt of possible Lower-Middle Devonian age in the southern section of the Highlands.

Jan 1, 1970

By Kobayashi M, Kametani H

Particles of nickel flash furnace malle (45 per cent i) were oxidized in a dropping-particle furnace. The particles melted and the molten drops simulated those produced by the atomization of molten matte. The partly oxidized droplets were quenched and then reacted with silica flux to form high-grade matte (70 per cent i) and a fayalite slag. This paper describes the experimental equipment and deals with chemical aspects of the investigation such as volatile impurity distribution and thermodynamic considerations. The overall behaviour of minor elements such as Cu, Co, As and Pb was similar to that observed in conventional converting.

Jan 1, 1986

By X Hu, C-C Yang, J Pan

In this work, preheating and roasting tests of pellets made from blends of Western Australia ultra-fine (WAU) magnetite concentrate and Chinese domestic magnetite concentrate or Brazilian hematite concentrate were carried out. The results showed that pellets made from 100 per cent WAU magnetite concentrate possesses inferior preheating and roasting performance when preheating at 1050°C for 20 minutes and roasting at 1300°C for 40 minutes, the compressive strength of preheated and fired pellets is 502 N/pellet and 2313 N/pellet, respectively. When 40 per cent Chinese domestic magnetite concentrate or 20 per cent Brazilian hematite concentrate was blended with 60 per cent or 80 per cent WAU magnetite concentrate, the appropriate preheating temperature of the pellets are reduced from 1050°C to 950°C and 975°C, and also the firing temperature of two types pellets are decreased from 1300°C to 1250°C and 1280°C respectively. Moreover, the compressive strength of fired pellets is obviously improved up to 2746 N/pellet and 2630 N/pellet respectively. Microstructure analysis of the fired pellets made from 100 per cent WAU shows its poor growth of Fe2O3 grains, low interlinkage degree of hematite grains, small size of crystallised grains and high porosity of pellet; however, the fired pellets that blended with domestic magnetite concentrate or with Brazilian hematite concentrate have fully growth of Fe2O3 grains, closer interlinkage of hematite grains, lower porosity and stronger consolidation. The preheating and roasting performance of WAU magnetite concentrate pellets can be improved by optimising ore matching.CITATION:Pan, J, Hu, X, Zhu, D-Q and Yang, C-C, 2017. Pelletising performance of Western Australian ultra-fine magnetite concentrate and strengthening technique by optimising ore matching, in Proceedings Iron Ore 2017, pp 97–104 (The Australasian Institute of Mining and Metallurgy: Melbourne).

Jul 24, 2017

By K Henley

One of the greatest practical difficulties of measuring airblast occurs when a significant wind is blowing onto the microphone. Small windscreens are usually used to mitigate the wind noise on the microphone, but in some wind conditions, sound pressure levels (SPL) of over 120 decibel (linear) are frequently recorded. There are no specific procedures to mitigate the effect of wind noise when measuring airblast in any of the standards or guidelines pertaining to the measurement of airblast from blasting operations, other than the requirement to use an effective windscreen. A search for relevant literature was undertaken and measurements were taken over a period of six months at a test site using alternative microphone measurement methods. Previous researchers’ experiments with windscreens in silenced wind tunnels showed that wind noise can be reduced through the use of large diameter windscreens, and that at low frequencies, the windscreen size and the material type makes no difference to measured SPL values. Other researchers found that wind turbulence caused significant SPL measurement problems. A comparison with field data failed to explain the extremely high SPL recorded by the field microphones at wind velocities much lower than those used in wind tunnel testing. It has been concluded that turbulent airflow over and behind the microphone is a significant contributor to extraneous noise in airblast measurements in windy conditions. This turbulence can be generated by objects upwind of the microphone or by the microphone itself if the windscreen is ineffective. Reducing the wind speed over the microphone by placing it on the ground is the approach required by the international standard for the measurement of noise from wind turbine generators (IEC 61400–11). This paper presents data that illustrates the extent of the problem, reports on the trial of three different microphone mounting locations for measuring airblast from blasting and concludes that in windy conditions, microphones placed on the ground substantially avoid wind problems and do not reduce the measured SPL of the airblast.CITATION:Henley, K, 2015. Reducing the effect of wind on airblast measurement during blasting, in Proceedings 11th International Symposium on Rock Fragmentation by Blasting, pp 485–492 (The Australasian Institute of Mining and Metallurgy: Melbourne).

Aug 24, 2015

By I Swane, R Rait, A Robertson

Geochemical assessment of mine waste materials prior to commencement of a proposed mining operation is a fundamental component of mine feasibility studies and the regulatory approvals process. Static and kinetic geochemical test methodologies are widely used to predict the geochemical nature of mine waste materials and to develop strategies for managing potentially æhostileÆ materials. These data can also be integrated with data from other fundamental studies such as hydrogeology to predict specific environmental outcomes and potential impacts at mine closure and post-closure.A case study is presented for a proposed open pit gold mine in Mongolia, which illustrates how geochemical, hydrogeological and groundwater quality data can be used as part of a geochemical modelling process to predict the final pit lake water quality over time. A series of static and kinetic test geochemical test programs were completed and acquired data integrated with hydrogeological and groundwater quality data provided by the proponent. A widely used geochemical modelling program (PHREEQC) was used to develop the geochemical model and predict water chemistry in the pit void after mine closure. Sensitivity analyses were completed to explore the effects on the model output of groundwater to leachate water ratio, pit wall rock type and climate.Modelling has indicated that pit void water should be pH circum-neutral at mine closure and should remain within Mongolian and World Bank water quality guideline limits under the modelled simulation most likely to occur in the field. Final void water salinity is expected to increase eight fold over 14 years after end of mine life due to a continuous flux of salts (particularly sulfate salts) into the pit lake whilst the pit lake volume will remain relatively constant due to evaporation and a slow recharge rate. Dissolved metal and sulfate salt concentrations in pit water are also predicted to increase over time and could be moderately elevated compared to applied water quality guideline values. Some of the metal concentrations, however, may be lower as these would be expected to precipitate at circum-neutral pH and greater. Recommended additional assessment work on the project when mining commences includes determining the magnitude of adsorption and co-precipitation of metals occurring in the pit void water/sludge system.CITATION:Robertson, A, Rait, R and Swane, I, 2013. Geochemical assessment of mine waste materials and prediction of final pit lake water quality at a proposed gold mine in Mongolia, in Proceedings The Second AusIMM International Geometallurgy Conference (GeoMet) 2013 , pp 165-170 (The Australasian Institute of Mining and Metallurgy: Melbourne).

Sep 29, 2013

By P K. Banerjee, S Kumar

Indian iron ores with less than 62 per cent Fe are currently unexploited, except for a few sectors which export them to foreign countries. It is anticipated that by 2012 the countryÆs domestic steel production is likely to rise to the tune of 60 million tonnes per annum. To meet this requirement, it is necessary to utilise not only the existing high-grade deposits but it is also necessary to look into exploiting the leftover iron ores of lower grades. Hence, reserves with Fe content 62 per cent and below (particularly the ores with In the present paper, an attempt has been made to beneficiate three different types of low-grade iron ores selected from three different parts (states) of the country. In the paper, alternative routes for beneficiation and effective utilisation have been tested using different techniques in the laboratory in an attempt to match their (Al2O3/SiO2) ratio after thorough characterisation and liberation studies. The paper also encompasses the geological formations, occurrences and distribution of Indian iron ores as well as highlighting the problems associated with the fines, possible metallurgical routes, and their market segregation from the perspective of end users.

Jan 1, 2007