Total Quality Management TQM In Metallurgy

TQM is a term of which most metallurgists have heard and a system of which some have had first hand experience. This paper is designed to encourage further thinking on TQM and how it can effect your organisation. Consideration of organisational culture and objectives are a prime pre-requisite when planning for the implementation of TQM. It is argued that there is no "brand" of quality culture of TQM which can be applied en masse to the mining industry. Definitions ofTQM are proposed, and the essence ofTQM as being about increasing customer service, improving the quality of goods and services, and involving people in their work is discussed, in conjunction with the concept of Customer as applied to the metallurgical industry and TQM. The integration of TQM into Quality Accreditation Stan­dards is then discussed. Finally, examples of the benefits that may be achieved with Implementation ofTQM into metallurgical and operations groups is presented, along with an analysis of the difficulties of implementation into our businesses and operations.