Quantitative And Qualitative Metrics - The Keys To Sustainability

Many times, the maintenance professionals have been involved in changes to processes or systems. Often they rely on seat of the pants knowledge to determine whether or not they were successful. More often than not, once our attention has been turned to other endeavors, the initiative has floundered. This paper will describe those measures that can be most effectively used to track and manage the success of implementing an improved Work Management System. However, not only will the paper discuss traditional work indicators, it will also explain how to establish the behaviors in the work place that will ultimately ensure successful implementation. Combined with the discussion on indicators will be a discussion on how to tie them to bottom line results and display them in the form of a scorecard. Actual results will be discussed.