External Outreach in Action ? Challenges of Consistent Implementation

EHS Management Standards Communication and Reporting (8) ! Establish processes for internal and external communications ! Designate responsibilities for communication with COI ! Report as defined by senior management ! Report annually to employees, shareholders, COI on EHS and social performance Community Rights and Public Consultation (9) !Identify COI?s and establish process to hear concerns !Acknowledge and respond to complaints !Support local communities !Plan for closure and conduct public consultation !New projects include identification of COI?s, concerns to be considered in design