Continuous improvement with the use of benchmarking

"To compete in the ever expanding global market, companies must continuously improve. Benchmarking, a tool that can help determine where the best areas for improvement are, is more than comparing measures, it is comparing how business is carried out and how decisions are made. The key to success is in integrating benchmarking results into the organization, so that those most affected by the results own them and are empowered to use them as a positive change agent. This is a necessary step to achieving substantive change to practices and achieving optimum performance improvement. IntroductionBenchmarking is a powerful tool that can assist in the continuous goal of improvement. Benchmarking is more than comparing productivity rates or unit costs, it is seeking out best practices and assimilating them into a business to provide a positive change agent.Benchmarking is a continuous process - is time consuming, labour intensive, and requires a lot of discipline. There are no easy answers and no easy solutions, just a lot of work. The results, however, are nothing short of spectacular. More and more companies are adopting benchmarking practices because it is a key tool of the learning organization and will become part of the way business is done, part of the way it is managed. Business must change to stay ahead or to get ahead and benchmarking can accelerate the process of business change. Improvements in an organization can happen faster and more effectively with a benchmarking approach."