Be Prepared, Respond Quickly to Blast Complaints

Blasting complaints are as unpredictable as human nature. Being prepared to speak to the complainant, and having a good idea of what you should say, or what NOT to say, may affect the evolution, and eventual resolution of the complaint. The person taking that first phone call will probably not be responsible for resolving the complaint. However, the person in charge should respond to the complainant ASAP, the same day, if possible.