Advanced Executive Office Automation

At Digital Equipment Corporation, increasing demands on executive secretaries to share, track, and retrieve information prompted development of ALL-IN-1 System for Executive Services. Executive secretaries asked engineers to combine word processing and electronic mail with utilities for managing time; logging and tracking telephone calls, letters, and inquires; creating presentations; compiling directories; and archiving. The system, two years in development, now automates the president's and senior vice presidents? offices at Digital. It allows secretaries to interrupt any task with two keystrokes, and return later to the original task. The system has speeded customer response, enabled online information sharing, and increased professionalism and customer satisfaction.